☝🏼 Frequently Asked Questions (FAQ)

❓1. What is G. Ace Tours?

G. Ace Tours is an official affiliate partner of 12go.asia, a global travel booking platform. We help travelers find and book bus, ferry, train, and flight tickets across the Philippines and Southeast Asia — in a fast, convenient, and affordable way.
We also offer installment-based travel options for qualified Filipino customers.

❓2. Is G. Ace Tours legit?

Yes, legit na legit! We are an officially affiliated and an active partner of 12go.asia — one of the most trusted booking systems in Asia.
All payments and bookings are processed securely via 12go.asia’s platform, so you’re in safe hands.

❓3. How do I book a ticket?

  1. Visit booking.gacetours.com

  2. Enter your origin, destination, and travel date

  3. Choose your trip and fill out passenger details

  4. Pay securely

  5. Check your email for your e-ticket or booking confirmation

Need help? Message us directly and we’ll assist you.

❓4. What transport options are available?

Through our system, you can book:

  • Bus and van tickets (Luzon, Visayas, Mindanao)

  • Ferries and boats (e.g. Manila to Cebu, El Nido to Coron)

  • Train rides (international only, like Thailand or Malaysia)

  • Flights (domestic and regional flights)

Lahat ‘yan sa iisang booking page lang!

❓5. Do you offer installment plans?

Yes, G. Ace Tours offers installment-based booking for selected routes and qualified customers.

To apply:

  • Contact us directly before booking

  • Provide your desired travel details

  • We’ll assist with the process and set up your custom payment terms

📌 Note: This is a manual process and not available through the automated checkout. Subject to approval.

❓6. Can I cancel or change my booking?

Booking changes and cancellations depend on the transport operator’s policy, not ours.
Please read the refund/cancellation policy shown on your selected trip before booking.

If you already booked and need assistance:

  • Check your confirmation email

  • Follow the cancellation/change instructions from 12go.asia

  • Or message us and we’ll guide you

❓7. How will I receive my ticket?

After a successful booking, you will receive:

  • A confirmation email from 12go.asia

  • An e-ticket or voucher (depending on the operator)

You can present it digitally or print it out — just follow the instructions in the email.

❓8. Is there customer support in Tagalog?

Yes!
G. Ace Tours provides localized support in Tagalog and English.
Kung mas comfortable kang mag-Tagalog, walang problema! Just message us on Facebook or email.

❓9. Can foreign travelers book through G. Ace Tours?

Yes, of course! Anyone can use our booking page — whether local or foreign.
G. Ace Tours is open to:

  • Tourists

  • Backpackers

  • Expats

  • OFWs on vacation

We also offer support in English and can help with itinerary suggestions for foreign guests.

❓10. I didn’t receive my ticket. What should I do?

Check your spam or promotions folder first.
Still nothing? Contact us on Facebook or 12go.asia support with your:

  • Booking ID

  • Full name

  • Email address used

We’ll help trace your booking ASAP.

Still got questions?
📩 Message us on Facebook or send an email — we're happy to help!

G. Ace Tours – Travel smarter. Travel local. Travel with confidence.